Linguistic Accessibility in Surgical Care: Innovation in Technology and Health Communication

Gezzer Ortega, MD, MPH, is an Assistant Professor of Surgery and Lead Faculty for Research and Innovation for Equitable Surgical Care at the Center for Surgery and Public Health in the Department of Surgery at the Brigham and Women’s Hospital (BWH), Harvard Medical School, and adjunct faculty at the Patient Reported Outcomes, Value & Experience Center. Born in a low-income Brooklyn neighborhood to immigrant parents from the Dominican Republic, Dr. Ortega’s work centers on improving surgical care for low-income and historically underserved populations and promoting language-concordant care for patients with limited English proficiency (LEP). He serves as the Principal Investigator of a National Institute on Minority Health and Health Disparities (NIMHD) K23 and BWH Center for Diversity and Inclusion Minority Faculty Career Development Award focused on improving outcomes for surgical patients with LEP. Dr. Ortega was also the Project Director for the Provider Awareness and Cultural Dexterity Toolkit for Surgeons (PACTS) Trial, a NIMHD R01 project to develop and evaluate a curriculum for surgical residents to improve cross-cultural communication and engagement. Dr. Ortega endeavors to diversify the academic physician workforce and was recognized as Health Provider of the Year (2020) by the Building the Next Generation of Academic Physicians. He co-founded the Latino Surgical Society, which supports the advancement of Latino/a/x surgeons. The National Hispanic Medical Association honored Dr. Ortega as Young Physician of the Year (2020), and he participated in the Emerging Leaders Forum for the National Academy of Medicine. He also received the Syracuse University Chancellor’s Citation Award (2021) and the Harvard Medical School Scholarly Engagement Excellence in Student Mentoring Award (2022). Dr. Ortega earned a Doctor of Medicine from Howard University College of Medicine, a Master of Public Health from the Johns Hopkins Bloomberg School of Public Health, and a Bachelor of Science from Syracuse University.