Dr. Rudolph is an Assistant Clinical Professor of Anesthesia at Harvard Medical School and a faculty member in the Department of Anesthesia, Critical Care and Pain Medicine, at Massachusetts General Hospital. Drawing on a doctorate from Boston College in organizational studies, ten years of research in high hazard industries and her experience as a rock climber and world-class rower, Dr. Rudolph has unique expertise in how cognition, emotion and communication interact in high-stakes healthcare situations. With an emphasis on creating learning-oriented cultures in healthcare, Dr. Rudolph creates, studies, and writes about how to create feedback and debriefing conversations in which people can analyze and improve their skills as clinicians and educators. At CMS, Dr. Rudolph serves as Executive Director.
You may wonder if negotiation is that important at the point of care. Absolutely yes. Surgeons over the years have realized that they not only need to demonstrate excellent technical skills in the OR but also learn to work in teams and enhance communication skills. Humans tend to be curious but also judgemental, hence the importance of negotiation. Many are the benefits of understanding its basics, including solving disagreements in an operative plan. Having said that, the best option is to discuss, talk and listen in order to try to understand what the other person's thinking is and come to an agreement. In this session we will review a past event part of the Resilient Residents series, focusing on the signs and symptoms calling for negotiation at the point of care. Questions based on the original event were addressed, discussed and solved, enlightening us with the best tips and tricks to identify the needs of negotiation and the strategies and tactics to follow to resolve dirvenges of interests.
Published
Feb 2023
While technical skill and excellent decision-making are crucial to be a good surgeon, as you advance in the profession, communication becomes increasingly important. This program covers how to negotiate quickly over patient care when you disagree with a colleague in the OR. People’s “position” often hides their true interests. Using curiosity and respect to share and discover hidden interests is one path to great patient care and harmony on the operative team. How can we negotiate quickly and effectively at point of care?
With Johnson & Johnson MedTech
Published
May 2022
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